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Help Center
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Managing Your Account
Customer Care FAQ
Frequently Asked Questions
Autoship
Mobile Applications
Commissions & Compensation
Compliance/Policy
Managing Your Account
Membership
Ordering Product
Product Information
Returns & Replacements
Shipping & Delivery
Troubleshooting
Autoship
What is Autoship?
Is Autoship required?
How do I change my Autoship?
How do I update the payment method for Autoship?
How do I update the shipping address for Autoship?
Can I suspend my Autoship?
Mobile Applications
Am I able to update account information in IsaLife?
Does Isagenix collect any personal data from my mobile device when using an Isagenix mobile application?
How can I view the status of my order using the IsaLife?
How do I add or remove products in my shopping cart via IsaLife?
How do I apply coupons or discounts in IsaLife?
How do I select and view notifications for IsaPulse?
How do I sign in to the Isagenix mobile applications?
I deleted/cannot find a notification in IsaPulse. Can I get it back?
What’s the difference between IsaLife and IsaPulse?
Which mobile devices are compatible with the IsaLife and IsaPulse apps?
Commissions & Compensation
How can I earn commissions and compensation through Isagenix?
What does it mean to be “Active” and how do I do this?
Where can I learn more about building a business with Isagenix®?
When does Isagenix calculate and pay commissions to their Independent Associates?
How do Independent Associates receive their commission payments?
How can I help someone join my Isagenix team?
Where can I find information on current incentives and other bonuses?
Do I need to file taxes on the income I earn with Isagenix?
Compliance/Policy
Where can I learn more about the Isagenix Policies and Procedures?
My children love Isagenix products! Can I enroll them on my team so they have their own account?
I placed someone in the wrong spot on my team when helping them join. How can I fix this?
I joined someone’s team, but would like to move to another organization. Can I do this?
Does Isagenix offer compliant, pre-made emails that I can send to Customers?
Managing Your Account
I forgot my password.
How do I update my payment information?
How can I opt in or out of emails?
Where can I locate my previous orders?
Membership
How can I join Isagenix?
Is there a cost to join Isagenix?
What do I receive with my membership?
I live outside of North America (United States, Canada, and Puerto Rico). Can I still purchase products?
Is there an age requirement to join Isagenix?
Why do I have to provide my Social Security Number?
Can both my spouse and I join Isagenix?
Are there meetings or seminars I can attend to learn more about Isagenix?
Does Isagenix offer conference calls or podcasts?
Ordering Product
Where can I purchase your products?
I have a membership. How can I place my order?
What payment methods do you accept?
Where can I locate pricing for your products?
Can I cancel my order?
Can I change my order?
Do you offer coupons or discounts?
I am stationed in the military overseas. Can I order your products?
Product Information
Are your products FDA-approved?
I have a medical condition and/or take medication. Can I use your products?
What kinds of products do you offer?
Are your products gluten-free?
Do you test your products on animals?
Are your products vegan certified?
Are your products organic?
Can children consume your products?
Do you offer kosher products?
Where can I locate ingredients?
Is your packaging biodegradable?
Can I use your products while pregnant or breastfeeding?
I am an athlete who competes regularly. Will Isagenix products cause me to fail any testing?
Returns & Replacements
What is your return policy?
Can I receive a refund if my products arrived damaged?
How do I initiate a return?
What is the process and timeframe for my refund?
I purchased a product I don’t like. Can I exchange it for something else?
Shipping & Delivery
Which shipping companies do you use?
What is your delivery timeframe?
What does it cost to ship products?
Can I pick up my order?
Can I ship to a PO Box?
How can I track my order?
Why didn’t I receive my order?
How does Isagenix ship heat-sensitive items in warmer months?
Troubleshooting
Why does my credit/debit card keep declining?
I received an email saying Isagenix was suspending email notifications. Is this legitimate?
Why am I not receiving IsaPulse notifications?
I received a message when placing my order, and the invoice is showing “Not Available.” Did my order go through?
I received an error stating Isagenix couldn’t retrieve my data. Was my account created?
Why won’t the system allow me to use my email address when joining?
I am trying to rejoin and the system is not allowing me to enter my Social Security Number.